As you know if you’ve been following my most recent posts, I contacted the designer of the DIY dressform pattern I used for Maud with some feedback regarding some niggles I found with the pattern.
This morning I received a reply from a member of the team over at Bootstrap .
Thank you so much for all your feedback, it really is extremely valuable.
Some these concerns have been brought to our attention and we just don’t have the time and team power to address them quite yet.
We currently have an intensive push to work on our latest project, including our newest Tailornova technology, so that’s where all our time and attention is going. We are still a small start up, so we will be able to refine our dress form pattern in a few months when we have more time.
I will forward your email to our IT team and pattern maker who can make all the corrections.
So there you go. Hopefully the tweaks will be made in the not too distant future. But in the meantime, the pattern is perfectly workable to make a good fitted cover for your dressform.
It’s good that you gave them feedback, and even better that they’re taking it on board!
I was pleased that they’d replied. I think we work so hard for our pennies that if something isn’t right, we owe it to ourselves, and to anyone else who purchases it, to try to make it the best it can be.
Good for you. Too often we suck it up when things aren’t right but you’ve given them a chance to improve their pattern which will make it easier for others in the future.
I’m really bad at sucking it up! I’m more than happy to give praise when I get a great product or service, but equally won’t settle for less than.
All our money is too hard earned for that!
A good result. To get a response, and one that acknowledged their failings whilst explaining why, is excellent. Hopefully they will be sufficiently grateful for your feedback to offer a reduction in another product …..
I thought it was a good result. Sadly no credit voucher has been forthcoming 🙁